About Us
Windwave is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@windwave.co.uk.

Making A Purchase
Purchasing merchandising could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by credit card online or by cheque. If you are shopping from United Kingdom, place your order and pay online using your credit card or forward a cheque payable to "Windwave" and send to Windwave, Units D2-D3, Heritage Business Park, Heritage Way, Gosport, Hampshire PO12 4BG. Orders from overseas can be accepted if payment is made by money transfer in advance of shipping.

We accept Visa/Mastercard, Visa Delta, Switch & Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are ready to be shipped. You may send your credit card information via snail mail, or alternatively E-mail us and we will telephone you back to obtain card details. This option is only available for calls during normal office hours i.e Monday to Friday 9am to 5pm.

Shipping And Handling
Windwave charges £2.95 for first class delivery (1-2 business days) or £5.95 for special delivery (next day) for all orders within the UK or N.Ireland. Shipping and handling charges for other European countries will be charged at £12.00; worldwide deliveries will cost £20 (zone 1) or £25 (zone 2) and goods will be dispatched by airmail.

Delivery Schedule
If the items you require are available, we will dispatch them to you as soon as your credit card payment or cheque has cleared. Small items are sent first class post and are usually received within 1-2 working days. If you chose the special delivery option items are delivered the next working day (excluding weekends) If any items are out of stock we will email you and advise when we anticipate the item(s) will be available. Your order will then be kept on back order.

Back Orders
If your item(s) is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
The prices shown are inclusive of all relevant tax charges applying to deliveries in the UK. Duties payable on overseas orders are the responsibility of the purchaser.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 10 day no quibble guarantee. If you change your mind and do not require the goods ordered return them to us unused within 10 days of receipt. A refund will be given within 5 days of receipt of the returned goods, postage charged will not be refunded. All goods are sourced from reputable suppliers and covered by manufacturers’ or UK suppliers’ guarantee applicable to each product. These terms and conditions do not affect consumers' statutory rights.

If for whatever reason you are not satisfied with the service or wish to complain please write to us or email: e-sales@windwave.co.uk. We will acknowledge receipt of your concern within 48 hours and will gather all information necessary to hopefully come to a satisfactory conclusion within 10 working days.

Reaching Us
If you need to contact us, please;

• Email us on e-sales@windwave.co.uk
• Phone us on 023 9252 1912
• Fax us on 023 9252 2625, or alternatively
• Write to us at Windwave, Units D2-D3, Heritage Business Park, Heritage Way, Gosport, Hants. PO12 4BG

Remittance Terms
Credit card clearance is achieved before goods are dispatched. If paying by cheque, clearance is also obtained before dispatch. For overseas orders money has to be transferred to our account using the banks money transfer system before dispatch.